Refund policy

Physical products: Each physical item is printed on demand specifically for your order. Because of this, we don't accept returns or exchanges for change of mind, incorrect orders, or buyer's remorse.

If your item arrives damaged, defective, or misprinted, email teams@elitegamingco.com within 30 days of delivery with photos of the item and the packaging. We'll send a replacement at no cost to you. You don't need to ship the damaged deck back.

If your order doesn't arrive, contact us and we'll investigate with our shipping partner and replace or refund it

Digital products: All digital purchases are final. Because access is delivered immediately and cannot be returned, we don't offer refunds once a download link or access code has been issued.

If you have trouble accessing or downloading your purchase, email teams@elitegamingco.com and we'll resend your link or resolve the issue. If a file is corrupted or the product doesn't work as described, contact us within 14 days and we'll fix it or refund you.